Privacy Policy

At Skyrise Elevator Ltd., we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website, you agree to the practices described in this Privacy Policy.

Who We Are

Skyrise Elevator Ltd. is a leading provider of elevator and vertical transportation solutions, specializing in the supply, installation, modernization, maintenance, and repair of elevators, escalators, moving walks, freight lifts, home lifts, hospital lifts, and automated parking systems throughout Kenya and East Africa.

Information We Collect

We may collect personal and non-personal information when you interact with our website or contact us.

Personal Information

This may include:

• Full name
• Company or organization name
• Email address
• Phone number
• Physical address
• Project location
• Any information you provide through contact forms, quotation requests, or email correspondence

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of your visit
• Referral source
• Website usage statistics

How We Use Your Information

We use your information to:

• Respond to enquiries and quotation requests.
• Provide elevator installation, maintenance, and support services.
• Process service requests and project consultations.
• Improve our website, products, and customer experience.
• Communicate important service updates.
• Send newsletters or marketing communications where you have provided consent.
• Maintain website security and prevent fraud.
• Comply with legal and regulatory obligations.

We only collect information that is necessary to provide our services and operate our business effectively.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze website performance, and enhance your browsing experience.

Cookies help us:

• Remember your preferences.
• Improve website performance.
• Understand visitor behaviour.
• Measure marketing effectiveness.
• Enhance website security.

You may manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties only when necessary, including:

• Service providers assisting with website hosting, maintenance, analytics, or communications.
• Professional advisers such as legal or accounting consultants.
• Government authorities where required by law.
• Contractors or suppliers involved in delivering services you have requested.

All third parties are expected to protect your information and use it only for the intended purpose.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

These measures include:

• Secure website protocols (SSL encryption where applicable)
• Controlled access to sensitive information
• Secure data storage
• Regular security monitoring
• Staff confidentiality obligations

While we strive to protect your information, no online system can guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

• Deliver our services.
• Fulfil contractual obligations.
• Comply with legal, tax, and regulatory requirements.
• Resolve disputes.
• Enforce our agreements.

When information is no longer required, it will be securely deleted or anonymized.

Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where appropriate.
• Object to certain types of processing.
• Withdraw consent for marketing communications at any time.
• Request a copy of the information we hold about you.

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to external websites for your convenience.

Skyrise Elevator Ltd. is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are intended for business owners, property developers, contractors, architects, facility managers, and adults. We do not knowingly collect personal information from children under the age of 18.

If we become aware that personal information from a child has been collected without appropriate authorization, we will take reasonable steps to delete it.

International Data Transfers

If your information is processed or stored outside Kenya, we will take reasonable steps to ensure it receives an appropriate level of protection consistent with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations.

Any revisions will be posted on this page together with the updated effective date. We encourage you to review this policy periodically.

Your Privacy Matters

At Skyrise Elevator Ltd., protecting your information is an important part of delivering trusted, professional elevator solutions. We are committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection laws.